Shipping policy
Thank you for shopping at Fluffina.qa. This Shipping Policy explains how and when your orders are processed, shipped, and delivered.
1. Order Processing
- All orders are processed within 24–48 hours (excluding Fridays and public holidays).
- You will receive an email/SMS confirmation once your order is placed and another notification when your order has been shipped.
2. Shipping Within Qatar
We offer reliable delivery across all cities in Qatar.
Delivery Time
- Standard delivery: 1–3 business days
- Remote areas: 2–5 business days
Delivery Charges
- Standard delivery fee: [500] QAR
- Free delivery for orders above [500] QAR
(You can update these amounts based on your store settings.)
3. International Shipping
Currently, Fluffina.qa ships only within Qatar.
If international shipping becomes available, this policy will be updated.
4. Order Delays
Delivery may be delayed due to:
- Weather conditions
- High-volume sales periods
- Courier or logistic issues
- Incorrect shipping information
We will notify you immediately if any delay occurs.
5. Order Tracking
Once your order is shipped, you will receive a tracking link or tracking number to monitor your package.
6. Shipping Address
Please ensure your shipping address is complete and accurate.
We are not responsible for delays or lost shipments caused by incorrect address details provided by the customer.
7. Damaged or Missing Items
If your order arrives damaged or a product is missing:
- Contact us within 24 hours of delivery
- Provide your order number and photos of the issue to support@fluffina.qa
We will review and assist with a replacement or solution.